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Document Requirements and Criteria

Information about what types of documents are accepted and the requirements they must meet. Please ensure all documents are clear, valid, and meet the criteria below to avoid delays in verification.

Proof of identity

  • A photo of your passport, national ID card, or driver’s license

  • The document must be valid

  • It must clearly show your full name, date of birth, and expiry date

Important:

  • All four corners of the document must be visible


Proof of address

  • A PDF file or photo of an official document, such as:

    • Utility bill

    • Bank statement

    • Credit card statement

Requirements:

  • Must show your full name and address

  • Must not be older than 3 months

  • All four corners of the document must be visible


Facial verification (selfie)

  • Take a selfie while holding your identity document next to your face

Requirements:

  • Your face must be clearly visible

  • All details on the identity document must be clearly readable


Credit/debit card XXXX

  • Upload a high-quality image of the front and back of the card

For security reasons:

  • Cover all card numbers except the first 6 and last 4 digits

  • The CVC/CVV code must be fully covered


Proof of bank account ownership

  • Upload an original PDF or photo of a document showing:

    • Your bank account number

    • The account holder’s name

Requirements:

  • Must not be older than 3 months

  • All four edges of the document must be visible


Proof of deposit(s) (time, date, amount)

  • Upload an original PDF file or screenshots showing:

    • The completed transaction

    • The reference number, date, and amount

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