information the chatbot will request
To investigate and escalate the issue, please provide the following details when prompted:
Game information – Which game was involved
Date and time – When the issue occurred (please check the exact game round in your bet history)
Incorrect payout amount – The winning amount that was paid incorrectly
Supporting evidence – A screenshot of the incident, if available
What happens next
Once we receive all the required information, bot will escalate it to the agent for further review. Our support team will get back to you with an update as soon as possible.