How to check if cashback is available
First, check the Rewards section on your homepage to see if your cashback is available to claim.
If you don't see cashback available, it may be due to one of the reasons below.
Common reasons for no cashback
1. No net losses from the previous day
Cashback is calculated based on your net losses from the previous day.
If you didn't play the previous day, no cashback will be generated
If you had net winnings (won more than you lost), no cashback will be generated
Only net losses qualify for cashback
2. Net losses below minimum requirement
To receive cashback, your net losses must meet the minimum threshold.
Minimum cashback: €2
Required net losses: At least €20 in net losses
Example: If your net losses were €15, you won't receive cashback because it's below the €20 minimum.
3. RNG Table Games excluded
RNG Table Games do not count toward cashback calculation.
If you only played RNG Table Games, you won't receive cashback even if you had losses.
4. Claim period expired
Cashback is available to claim for 24 hours after the cashback period ends.
If you didn't claim your cashback within this 24-hour window, it has expired and is no longer available.
If you still can't find your cashback
If you believe you should have received cashback but don't see it in the Rewards section, contact customer support via:
Live Chat
Email
Our support team will review your account and assist you.