If your bonus balance is locked, it is usually because the bonus has wagering requirements that must be completed before withdrawal. To find out what type of bonus you have and its conditions, check the Rewards or Bonuses section in your account.
Cash Restricted Bonus
A cash restricted bonus means your bonus funds and winnings are locked until all wagering requirements are fully completed. Withdrawals of bonus money or winnings are not allowed until wagering is finished.
How it works:
• Bonus money is added to your bonus balance.
• You must wager the bonus the required number of times.
• Both the bonus and winnings remain locked during wagering.
• Withdrawal is only possible after all requirements are completed.
Important notes:
• If the bonus expires before completion, both the bonus and winnings will be removed.
• Games may contribute differently to wagering requirements.
• If a withdrawal is requested before wagering is completed, the bonus will be dropped.
What Happens If the Wagering Requirement Is Not Met
If the wagering requirement on your bonus is not completed:
• The bonus funds will expire or be removed according to the bonus terms.
• No bonus amount will be converted into real cash.
Important Things to Remember
• Only eligible games contribute to wagering.
• Maximum bet limits may apply while the bonus is active.
• The bonus must be completed before it expires.
• Bonus terms always apply and should be reviewed in the bonus details.