Why Did My Winnings from a Bonus Disappear?

First, check the Rewards or Bonuses section in your account to review the bonus terms, including maximum win limits and wagering conditions.

If your winnings are lower than expected or have disappeared, it may be due to one of the reasons below.

If you played non-deposit Free Spins, the maximum allowed win is €50 (or the equivalent in other currencies). Any winnings above €50 are removed automatically. This applies to all Free Spins or bonuses received without making a deposit, and €50 is the maximum amount that can be withdrawn from these bonuses.

Example: If you won €120 from non-deposit Free Spins, only €50 is kept and the remaining €70 is removed.

To withdraw winnings from a non-deposit bonus, your account must be fully verified and a minimum deposit must have been made. If these conditions are not met, winnings from the bonus may be removed.

Most bonus winnings must meet wagering requirements before they can be withdrawn. If wagering is not completed within the required time, the bonus and any related winnings may expire or be removed. Different bonus types have different wagering time limits.

If a withdrawal request is made while an active bonus is still in progress, the bonus and any related winnings may be cancelled and removed. Always complete or cancel the bonus before requesting a withdrawal.

All bonuses are subject to the platform's Terms & Conditions. Management reserves the right to withhold or remove bonuses or winnings obtained through misuse or rule violations.

If you believe your bonus winnings were removed by mistake or would like a detailed explanation, please contact customer support via Live Chat or Email. Our support team will review your account and assist you further.