If your wagering progress did not increase after playing, it may be due to one of the following reasons:
1. You played games that do not fully contribute to wagering
Not all games contribute equally to wagering requirements. The contribution rates are as follows:
• Slots and most non-live games: 100% contribution.
• Table games (non-live): 10% contribution.
• Live games: 10% contribution.
• No-commission table games and certain variants: 0% contribution.
If you played games with 0% contribution, your wagering progress will not increase at all.
2. You played excluded games
Some games cannot be played with bonus funds and do not count toward wagering. Examples include, but are not limited to:
• Crash-style games.
• Mine-style games.
• Certain provider-specific games.
• Games with in-game progressive jackpot features.
If you played an excluded game, wagering progress will not increase and any winnings from those games may be removed.
3. You were playing with Free Spins
When using Free Spins, wagering progress is not displayed during Free Spin play. Progress only appears after all Free Spins are completed, and any winnings from Free Spins must then be wagered according to the bonus rules. This can give the impression that wagering is not increasing.
4. Bonus wagering order
Bonuses are wagered one at a time and in the order they are granted. If you have multiple bonuses, only the currently active bonus contributes to wagering. Play may therefore not affect the bonus you are expecting.
Wagering requirements per bonus type
Most bonuses require wagering to be completed within a specific time frame. The wagering requirements and time limits vary depending on the bonus type. You can find the specific wagering conditions for each bonus type in the bonus details within the Rewards or Bonuses section of your account.
If your wagering progress still does not increase
If you believe your wagering should have increased based on your gameplay, please contact customer support via Live Chat or Email. Our support team will review your account, bonus activity, and wagering progress, and assist you further.