Operations Support Team

Updating Personal Information — Name and Date of Birth

Instructions for permanently closing your account, information about when account data is deleted, and alternative options like time-out or self-exclusion for temporary breaks.

How to Close or Delete Your Account

Explains how to request your transaction history as a file for official or third-party use. Covers required information for a data request and how customer support processes it. You can…

How to Get Transaction History

Explains how to view recent game activity from your profile, including bets, payments, and sessions, and how to request older game history from customer support. You can access this via…

How to See Game History

Step-by-step instructions on where and how to upload verification documents to your casino account.

Where Do I Upload Documents?

Instructions for updating your registered address.

How To Update Your Address

Instructions for changing your registered email address.

How to Change Your Email Address

I Received a Message That My Account Is Locked, What Should I Do?

Information about your player profile, account details, and how your account is structured.

My Account

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