What to Do If Your First Deposit and Registration Failed
If your first deposit failed, your account may not have been created successfully. Follow the steps below to resolve this issue.
Step 1: Try Logging In
Before contacting support, check whether your account was created:
Click the "Log In" button at the top of the page.
Attempt to access your account using your banking credentials.
If you can log in: Your account was created successfully. Your deposit may still be processing. For more information, see the article "What Should I Do If My Deposit Is Missing or Hasn't Arrived?"
If your account cannot be found: Your registration did not complete. Proceed to Step 2 below.
Step 2: Contact Support with Deposit Proof
If you cannot find your account after attempting to log in, contact our customer support team for assistance.
Information required: To help us investigate, please provide a screenshot or photo of the deposit transaction from your bank. This should include:
Transaction confirmation from your bank
Deposit amount
Transaction date and time
Our support team will investigate the issue and provide you with further instructions on how to proceed.