Why Haven't My Tournament Winnings Been Credited
If 72 hours have passed since the tournament ended and you have not received your tournament winnings, this may be due to one of the following reasons:
• There is a processing delay, and the winnings are still being credited.
• You did not place high enough in the tournament rankings to qualify for a prize.
If you have any other questions about the tournament, please check the detailed tournament rules and conditions, which can be found in the Promotions section of your account.
Missing Tournament Winnings – What to Do
If you believe you should have received a tournament prize but it has not been credited, please provide the following information so we can investigate:
• The name of the tournament.
• Your final placement, if known.
• When the tournament ended.
Once this information is provided, the chatbot will connect you with a customer support agent for further investigation.